Initial Disclosure Document
Initial Disclosure Document
Cocoon Vehicles Ltd are required by the Financial Conduct Authority, who regulates the financial services industry, of which Cocoon Vehicles Ltd is part, to provide you with an Initial Disclouse Document (IDD) to enable you to decide, whether or not the products and services that we offer are suitable for your needs. In addition we are required to advise you on how to make a complaint should you need to do so.
Who are we?
Cocoon Vehicles Limited whose registered office is Cocoon House, Haydock Park Road, Derby, DE24 8HT, is a vehicle finance broker not a lender, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 711074, which can be verified by contacting the FCA on 0800 111 6768
What do we offer?
We offer a range of vehicle leasing facilities through a panel of carefully selected third party lenders from whom we may receive an introductory fee or commission. We will not offer facilities outside of these lenders.
What services will we provide you with?
We will provide you with either comparable details of firms most approriate to your lending requirements or general information realting to finance products. IN assessing your requirements we may seek information about your personal circumstances and objectives to identify your needs. It is important that you provide us with accurate and relevant information enabling us to hone down the selection of firms offered, from which you can make your choice.
What do we charge for our services?
For Contract Hire and Leasing we generally charge a Processing Fee of £0.00 plus VAT (£0.00 inc. VAT) which is only payable at order stage, once acceptable finance has been obtained, as a contribution to the cots incurred in processing the vehicle finance agreement. Payment of the Processing Fee can be made over the telephone using a credit or debit card (American Express accepted) or by BACS Transfer. Credit Card payments (Excluding AMEX) are subject to a Credit Card Processing fee of 2.5% which is levied by the card processing company, American Express is subject to a Credit Card Processing Fee of 1.9% which is levied by Amercian Express Merchant Services.
Confidentiality and Data Protection
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders. We are able to supply a comprehensive list of lenders by request.
Other Finance Facilities
You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations and details of their products by researching on the high street, in the media and online.
What to do if you have a complaint?
Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us:
By Phone: 01332 290173
By Email: [email protected]
In Writing: Cocoon Vehicles Limited, Cocoon House, Haydock Park Road, Derby, DE24 8HT
Our Complaints Policy and procedure is available to view on our website. If you are not satisfied with a decision taken in respect of a complaint or appeal, you may contact the BVRLA (our industry trade association) who will act as an independent arbiter, at www.bvrla.co.uk Consumer Credit customers also have the legal right to refer unresolved disputes to the Financial Ombudsman Service within six months from the date of the final decision at www.financial-ombudsman.org.uk/consumer/complaints
What our customers are saying
“Cocoon Vehicles Ltd Derby really have looked after me with regards to vehicle hire. I find their prices highly competitive, well within my company’s budget, which allow me to take receipt of a brand new, high end, luxury sports model car of my choice every six months. They’re a professional and approachable team, I deal with Paul Stone (Managing Sales Director), Gordon, Rhys and Katie are all friendly and being able to address the team by name is refreshing. Having dealt with most of the car hire firms in Derby who quite frankly offer basic model cars at high prices with very often hidden charges that they fail to inform you of. That along with their ‘over promise under deliver’ attitude in most cases left me feeling unsure of vehicle hire altogether. However, with Paul and the team I’ve always felt valued. Well done guys.“
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